Terms of Service - Timenova | A booking system | Timenova.io

Terms of Service

Last updated: 20. March 2024.

1. Agreement

Timenova may at any time amend this agreement, delete any part or add new information by informing the Customer in advance by e-mail or when the Customer logs in with a corresponding notice. The use of Timenova's services by the Customer after such notice constitutes the approval of the amended agreement and acceptance of the new terms and conditions. If the Client does not agree with the changes, the Client must close their account. This Agreement cannot be changed by the Customer independently without the written approval of a person authorized by Timenova.

2. Service

In order to use the Service, it is necessary to accept all the terms and conditions of the Agreement. Timenova may terminate this Agreement at any time.

3. Keywords

3.1 - "Customer" means a registered user of Timenova services.

3.2 - "Services" or "Platform" means any product, service, content, features or technologies we offer. Timenova's Platform only supports electronic payment systems, offering digital invoicing solutions. Timenova is not an electronic payment platform.

3.3 - "Timenova Account" is the operational part of the Customer's account for the use of the Services.

3.4 - "Unworthy power" means events caused by:

3.4.1 - any inaccuracy, error, delay or omission, or in the transmission or receipt of information, and;

3.4.2 - any damage resulting from any event beyond Timenova's reasonable control, including but not limited to: flood, extraordinary weather conditions, earthquake or other major natural disaster, fire, war, insurrection, riot, labor dispute, accident, government action, communications, power outage, or failure of equipment or software, or any other cause beyond Timenova's reasonable control (each a "force majeure event").

4. Customer qualifications

The customer confirms that he/she or his/her request is true and complete and he/she will immediately notify Timenova of any changes in the information and allow Timenova to make inquiries to verify the information. In order to use the Service, the Client must:

4.1 - have full legal capacity and, if necessary, authority to enter into contracts, and;

4.2 - if the Customer is a natural person, be at least 18 years old.

5. Timenova Account

5.1 - The Client's Timenova account allows the Client to use the platform.

5.2 - Timenova account information and security:

5.2.1 - In order to use the services, the Customer must create a Timenova account and provide the requested information. Timenova may request additional information from the Client if necessary.

5.2.2 - The customer is responsible for the incorrect information provided when opening the account.

5.2.3 - Timenova may freeze the Customer's account or suspend the privileges of the account if the Customer has provided false information during registration.

5.2.4 - The customer is obliged to create a unique password when registering an account and keep it secret for the security of the account.

5.3 - Responsibility for the actions of the client: The customer understands that Timenova identifies the customer by e-mail and password when logging in. If the Customer shares these unique parameters with others without notifying Timenova or if these parameters are stolen or lost, the Customer is personally responsible for the actions taken with the account. If Timenova has not been notified in advance and the Company has not agreed to this, the Customer will not allow third parties access to their Account. The Customer is responsible for the confidentiality and use of the Customer's login e-mail/password and shall immediately contact Timenova customer support at support[at]timenova.io in case of theft/loss of any login email/password or possible unauthorized access.

5.4 - Assignment of rights and obligations: The Customer may not assign the Customer's rights or obligations arising under these Terms and Conditions without Timenova's prior written consent. Timenova may assign or transfer rights that have arisen under these Terms and Conditions, in whole or in part, without the Customer's consent or confirmation being required.

5.5 - Account cancellation: The customer can close their account at any time by going to the "My Account" page and clicking on the "Cancel subscription" button.

5.6 - In case of cancellation of the account:

5.6.1 - The Client's account is deactivated and can no longer be accessed;

5.6.2 - all the Client's rights granted under these Terms and Conditions shall terminate immediately; and

5.6.3 - all Customer data and content may be deleted from our systems.

5.7 - We make no warranty that the content entered and stored by the Customer can be restored after the cancellation of the Customer's account. We are not responsible for any losses or damages incurred as a result of cancelling the Client's account, and the Client is personally responsible for backing up any information or data that the Client needs before cancelling the account.

6. Data processing and storage

The Customer agrees not to store, process and back up sensitive data of third parties, such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data (if processed to uniquely identify someone) and health data.

7. Privacy Policy

Please read our Privacy Policy to find out how we collect, use and share Customer Data.

8. Payments, refunds, updates and downgrades

8.1 - A valid credit card is required to use a paid account. The customer's credit card statement displays the corresponding information about the payments made by "Livesysx OÜ".

8.2 - The service is paid for in advance and there is no refund. If the Client uses the Service only for a certain period, the amount paid for the rest of the time will not be reimbursed. Fees for moving between categories are non-refundable. The money will also not be refunded for periods when the account is not used.

8.3 - The customer's credit card will be debited at the beginning of the new month for the corresponding amount of the new level in case of a change in the level.

8.4 - If the Customer decides to lower the level, the Company shall not be liable for any loss/damage caused by a decrease in content, functions or volume.

8.5 - After the Client closes/cancels the account, all content entered by the Client on the Platform is deleted at the request of the Client and the Company cannot recover this information after deletion. The company is not liable for any damage resulting from the cancellation.

8.6 - Lowering the service level may result in loss of content, features, or volume of the Customer's Account. Timenova is not responsible for any damages resulting from the lowering of the level.

8.7 - The free trial period starts when you open an account and ends at the earliest:

8.7.1 - if 14 days have passed; or

8.7.2 - if SMS credits have been purchased; or

8.7.3 - if 10 bookings have been scheduled using Timenova; or

8.7.4 - if other terms and conditions are provided on the Timenova website.

8.8 - To continue the service after the end of the free trial period, you need to go to the "Billing" function in the "My business" tab and furnish a valid credit card with the Account.

8.9 - Timenova may change the prices of the services by notifying the Client thereof at least 30 days in advance. Such notice may be published on the website of the Service or in another electronic manner.

9. Consent to electronic service

9.1 - The customer agrees to receive electronically all information, notices, documents, etc. related to the Timenova account and/or the use of the Timenova service. (collectively, "Side"). The Customer agrees that Timenova may forward these notices to the Customer by publishing them through the Services or by sending them to the Customer's e-mail address, which the Customer shall provide during registration. The customer should keep a paper copy of the electronic means of communication or store an electronic copy. The customer may also contact us through customer support: support[at]timenova.io to request additional electronic communications.

9.2 - Withdrawal of consent: The customer may withdraw his consent to receive electronic means of communication by sending a corresponding message to the address support[at]timenova.io. If the Customer revokes or renounces their consent to receive electronic means of communication, Timenova may suspend or terminate the provision of the Service to the Customer.

10. Updating contact information

It is the Customer's responsibility to update the e-mail address and/or mobile phone number provided during Timenova registration so that Timenova can communicate with the Customer electronically. The Customer understands and agrees that if Timenova sends electronic communications to the Customer, but the Customer does not receive it because the e-mail address or phone number provided by the Customer is incorrect, expired, blocked by the Customer's service provider or the Customer cannot otherwise receive electronic communication, it is considered that Timenova has sent the Customer a notification. If the Customer uses a spam filter that blocks or moves e-mails from recipients that are not approved by the Customer's e-mail, the Customer must add Timenova to the Customer's e-mail address book so that the Customer can receive the Communications being sent. The customer can update their email address or mobile phone number at any time by logging in to the Customer's Timenova account or by sending the relevant information to the customer support address support[at]timenova.io. If the Customer's e-mail address or mobile phone number becomes invalid, Timenova may conclude that the Customer's account is inactive and it is therefore not possible to provide the service to the Customer until valid contact details are provided to the Company.

11. Dubious action

If Timenova has reason to believe that the Customer's account is related to fraud, crime or violation of laws, or that access to the account is illegal or is otherwise related to any suspicion (whether the victim or perpetrator or otherwise), Timenova may suspend or freeze the right to the account or any account. Without prejudice to the above, the Customer agrees that the Client may not:

11.1 - Use our Platform in a manner that could interfere, harm, negatively affect or prevent other users from fully enjoying our Services or that may damage, hinder, overburden or in any way impair the functioning of our Services;

11.2 - use a robot, macro or other means or interfaces to access our Services or extract data that we do not provide or approve of;

11.3 - Use or try to use another user's account without authorization.

11.4 - evade content filtering methods that we use or attempt to access services to which the Client does not have the right to access;

11.5 - use third-party applications that interact with our services without our prior written consent;

11.6 - use the Timenova Platform to sell goods or provide services that abuse children, incite hate crime or racism, support terrorism, incite discrimination or violate human rights, or are contrary to good morals or other provisions of the law.

11.7 - provide false, inaccurate or misleading information; and

11.8 - encourage or invite third parties to engage in any activity prohibited under this Section.

12. Copyrights and other intellectual property rights

12.1 - Unless otherwise stated by us, all copyrights and other intellectual property rights, all content and other materials that are on our website or provided in connection with the Service, including but not limited to the Timenova logo and all designs, text, Timenova marketing materials, graphics, images, information, data, software, audio files, other files and their selection and layout ("Timenova Materials") are the property of Timenova and are protected by the intellectual property laws of the Republic of Estonia, international copyright laws and other intellectual property rights.

12.2 - Timenova does not claim any intellectual property rights to any content or data uploaded or added by the Customer to the Service. All data added by the Client to the service or users of the Customer's account retain their initial ownership.

12.3 - The Company hereby grants the Customer a personal, non-transferable, non-exclusive license (license) to use the Service. The Customer may not grant the rights arising from the Contract to third parties. This License is intended to enable the Customer to provide the service and use the service provided by the Company in the manner permitted by the Agreement and in the manner made available by the Company.

12.4 - The Customer grants the Company a free license to publicly display the Client's website in the promotional materials of the Service. The Client agrees that in providing the Service, the Company may transmit or distribute information about the Client through public networks. The Client proves and warrants that the Client has all the rights and authorizations to grant the above license.

13. Trademarks

"Timenova", the Timenova logo and other Timenova product or service names, logos or slogans that may appear on our Service are trademarks of Timenova and may not be copied, imitated or used, in whole or in part, without our prior written permission. Customer may not use Timenova's trademark, product or service name without our prior written permission, including metadata or other secret text that uses the name of any trademark, product or service of Timenova. In addition, the look and feel of our Services, including all page headers, custom graphics, button icons and scripts, are a trademark of Timenova and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned through our Services are the property of their respective owners. Reference to any products, services, processes or other information, names, trademarks, manufacturers or suppliers does not constitute approval, sponsorship or recommendation by the Company.

14. Service interruption

We may, at our sole discretion and without liability to the Client and without prior notice to the Client, change or terminate any part of our services at any time, either temporarily or permanently.

15. Cancellation of warranties and indemnities

15.1 - Unless we have stated otherwise in writing, our services are provided on an "as is" and "as available" basis. The Company expressly disclaims and the Customer disclaims all warranties of any kind, whether express or implied.

15.2 - Customer understands that information stored by Customer or transmitted through our Service may be irreversibly altered, lost or damaged for a variety of reasons, including software errors, changes made by third parties, Internet outages, force majeure events or other accidents, including third-party DDoS attacks, planned or unplanned maintenance, or other causes that may not be within our control. The Customer is solely responsible for backing up duplicate copies of any information that the Customer keeps on our Service or transmits through the Service.

15.3 - The Client agrees that Timenova is not liable for any damage caused to third parties, which may arise from the services provided by the Client to third parties through the Timenova Platform.

15.4 - The Client warrants that only high-quality services or products will be provided through the Platform.

15.5 - The Customer agrees to defend Timenova, Timenova's employees or other people who are authorized to act on our behalf against claims and to indemnify or compensate any damage caused to them (including court costs) caused by the acts and/or omissions of a third party (or if a third party acts on behalf of the Customer by such third party), breach of this Agreement, violation of any law, violation of third party rights, the use of the Customer's Timenova account and/or use of the Services, our infrastructure, our website, our software and our systems (including any network and server used to provide the Services).

16. Final provisions and dispute settlement

16.1 - The Agreement sets out the entire agreement between the Client and the Service Provider for the use of the Service, and completely supersedes all previously concluded agreements concerning the provision of the Service to the Customer by the Service Provider.

16.2 - The Agreement shall be governed by the laws of the Republic of Estonia.

16.3 - In the event that the Agreement is translated into languages other than English and there are differences between the translated version and the English version, the English version shall prevail.

16.4 - The Customer agrees that any disputes, claims or complaints between Timenova and the Customer arising from this Agreement or a related agreement or any other agreement concluded between Timenova and the Customer shall be resolved primarily through negotiations.

16.5 - If, however, a solution is not reached as a result of the negotiations, the parties shall turn to the Tartu County Court to resolve the dispute.